Online Returns & Refunds


In addition to your statutory rights we have a “Good Will Returns Policy”. Our Good Will Returns Policy means that if you are not entirely happy with your purchase you can return your item(s) within 28 days of receipt of your order for a full refund to the original payment method used. You must ensure the products are returned in store or received by our Returns centre within 28 days otherwise your refund may be refused.

Returns by Post or Courier

Please make sure we receive your returned items, within 28 days from the day you receive them, to be refunded in full via the original payment method.

If you return your purchase after this period but within 35 days, you will be refunded with a Carpathian eVoucher to the value of the returned items.

If returning items by post, please retain your proof of posting.

Returns Outside the Returns Period

If you return your purchase by post or courier after the periods outlined above (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund in full.

We may instead return your purchase to you. Prior to sending it, you may be charged the delivery fee applicable to the products and your location.

Returns Information

Returns can be made to Carpathian’s eCommerce Returns Centre or, in most cases to, one of our stores. If an item cannot be returned to store we will let you know on the delivery note. A refund will be credited to your original payment method within 14 calendar days of us receiving the returned goods either at our eCommerce Returns Centre or in store. Please note some banks may take longer to credit your account. We are not liable and cannot take any responsibility for any bank charges that you may incur during the refund process. If you are returning your entire order then we will also refund the value of our standard delivery charge.

Any items returned for refund or exchange must be in original/fully resalable condition and any labels intact.

PayPal Purchases

Note that any item purchased online using PayPal must be returned to our Online Returns Centre in order to receive a refund. If you have made a payment using Paypal, but would like to make a return to a UK store, you will only be offered a Gift Card or exchange for another item of the same value.

Republic of Ireland (Dundrum)

Returns to our Dundrum store within 28 days will be refunded to the original tender with the exception of purchases made by Gift Cards or vouchers which will be refunded with an e-voucher.

Right to Cancel

UK and EU customers have the right to cancel orders under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Consumer Contract Regulations 2013”).

If you wish to cancel pursuant to the rights set out in the Consumer Contract Regulations 2013 please see here.

Return Address:

Returns – Customer Support – 31 Coniston Drive, Aylesham, CT3 3HZ, Kent, United Kingdom.