Terms and conditions

Recommend to a friend

Any person that recommends us to a friend will automatically receive a 5% discount voucher that can be used for any product in our stock, if the friend makes a purchase on our website. This Voucher can only be used once and cannot be used in conjunction with any other voucher. You can recommend us to an unlimited numbers of friends, this way you might get an unlimited numbers of vouchers.

 

Recommended by a friend

In order for your friend to receive his/her 5% voucher discount, you must mention his/her name and email address, in the NOTE box, at the end of your purchase. There will be a NOTE box right before you will make the payment.

 

Quality protection Guaranteed

Any product you purchase from Carpathians comes with a quality certificate issued by us to you. If for some reason you do not like the product you can post it back to us and we will make a full refund to you. The returned product has to be used not more than 5 % of its labelled weight. For example, a jar of 400 g of content must be returned with at least 380 g of content. There should be no impurities inside the jar. In other words, the jar should be the way you received it but with no more than 5 % less content. The buyer pays the postage.

 

Buyer Protection Guaranteed

If a parcel is damaged or lost, we will automatically send you another one. However if you want to be refunded we will gladly do that on your request.

 

48 hours delivery Service

The commitment we have from the delivery company is that they will deliver any parcel within 48 hours. If for some reason they delay the delivery and you do not receive your parcel at the appropriate time, you can contact us and we will make sure the problem will be solved in your benefit.

 

Despatch in the same working day

Any completed order made before 14:00 will be dispatched same working day.

 

14 days return policy

You can return any item for any reason within 14 days and we will make a full refund to you. The returned item must be in exact the same condition as it was when it was received by the buyer. The buyer pays the packaging (if necessary) and postage.
Please mail to:
Carpathian Honey
Returns
Carpathians House,

31 Coniston Drive,

Aylesham

CT3 3HZ

The use of vouchers

Each voucher issued by us have its own identity and value. The value of the voucher will be mentioned on it together with the necessary information to validate it. One voucher cannot be used in conjunction with another voucher except if it is stated otherwise.

 

Free Delivery

Free delivery will only apply for orders of £115 or over, except if both parties will agree otherwise. The agreement should be in writing.